Shop FAQ

how do i find a specific item?

No matter what page you're on in our website, there are always three easy ways to find exactly what you're looking for. Every page gives you the option to enter a Search, to Shop, or to access our Site Map. To search for a specific item, type either the item name, keywords that describe the item, the catalog number, or the item SKU number into the Search field on the upper right hand section of every page. You can also browse for an item by selecting one of the categories on the top of every page(i.e. eat, sleep, etc). Or you can click on the Site Map appearing at the bottom section of every page. A list of Categories to choose from will appear to assist you in locating the item you're interested in.

Back to Top

how do i locate a specific catalog item?

You can type in the exact name or catalog number of the item into the Search field appearing in the upper right hand section on every page of our website.

Back to Top

how do i place an order?

It's easy. First click on the product image or product name to view the item details. To add an item to your order, enter the quantity you wish to purchase into the Quantity box and then scroll down to the bottom of the page and click the Add to Cart button. When you are ready to checkout, you can click on Cart to view the entire contents of your cart.A Checkout button at the bottom of the page will take you to a Sign In page. Here you can Sign In if you already have an account with us, or you can continue shopping As A Guest. When you have made your Sign In choice, you will complete a series of forms with your billing, shipping and payment information. Upon completing these forms, just click Place Order and you're all Checked Out. A confirmation page will show a summary of your transaction.You may choose to print this for your records. An email version of this summary will be sent promptly. Why this is safe. You can also place your order by calling us at 888-780-5928.

Back to Top

what products are available online?

All of the merchandise that you can find in our stores is available for purchase online, subject to availability. Just go to Shop and choose from the category you wish to view. All merchandise prices displayed on our website are current and take precedence over any previously published prices.

Back to Top

is the information i give you secure?

All orders are encrypted with Secure Sockets Layer (SSL) technology on both your end and ours. SSL encrypts all of your personal information including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.In order for SSL to work, you must use an high-security browser. Learn more. Please note: email is not encrypted and is not considered a secure means of transmitting credit card information. If you prefer not to order online, you can place your order by phone 24 hours a day at 888-780-5928.

Back to Top

can you tell me the availability of a specific item?

When you are choosing your items, an item availability message will appear on the product detail page. A quick glossary:

stock This item is currently available to ship.

currently on backorder online You may purchase this item now, but it is temporarily out of stock for Internet orders. There may be a short wait before it can ship.

currently on backorder for your Postal Code You may purchase this item now, but it is temporarily out of stock and is on backorder for your delivery area.There may be a short wait before it can ship.

limited quantity available You may want to purchase this item now, as it has been discontinued and quantities are limited.

limited quantity available for your Postal Code You may want to purchase this item now, as it has been discontinued and quantities are limited.

limited quantity, currently on backorder online You may want to purchase this item now, as it has been discontinued and quantities are limited.While we are currently out of stock for Internet orders, a limited supply will be arriving shortly.

limited quantity, currently on backorder for your Postal Code You may want to purchase this item now, as it has been discontinued and quantities are limited.While we are currently out of stock, a limited supply will be arriving shortly.

no longer available Sorry, this item is no longer available for purchase.

Back to Top

are all cb2 products available in stores?

All current CB2 merchandise may be purchased in our stores, of course pending availability. While you can purchase most items and take them home with you for immediate gratification, some things like furniture, lighting, rugs and other large items are available for delivery only.Our store associates will arrange for delivery in the most economical way possible from the warehouse closest to your home.

Back to Top

what gift options are available?

You can include a gift message free of charge with any item during Checkout. And don't worry, none of our items ship with price tags or pricing information.

Back to Top

how do i send items to multiple addresses?

If you are ordering multiple quantities of the same item and wish to send them to different addresses, make sure to add each item to your cart separately. You will be able to specify the different addresses on the Shipping page in Checkout.

Back to Top

what browser do i need to shop?

If you are using older versions of your browser, you may experience technical difficulties with online ordering.If you are experiencing problems with the site, download any of the following recommended browsers:

Current AOL users may also enter "upgrade" as an AOL keyword.

Back to Top

what will you do to make sure i'm satisfied with my purchase?

We take pride in the quality of our products and stand behind each one. To ensure your satisfaction, all shipments are carefully inspected before leaving our warehouse. If you are not satisfied with your purchase upon arrival, please notify us immediately and we will attempt to correct the situation.

Back to Top

do you charge taxes?

Taxes are calculated for each shipping address total based on the province and territory to which the item(s) is shipped.

Taxes will be applied to ALBERTA, BRITISH COLUMBIA, MANITOBA, NEW BRUNSWICK, NEWFOUNDLAND AND LABRADOR, NOVA SCOTIA, NORTHWEST TERRITORIES, NUNAVUT, ONTARIO, PRINCE EDWARD ISLAND, QUEBEC, SASKATCHEWAN, YUKON. This amount will be included in your Total Tax at Checkout.

This amount will be included in your Total Tax at Checkout.

  • Where and when applicable, we collect sales tax on shipping and handling.
Back to Top

what is your return policy?

At CB2, we stand behind the quality of our products and want every purchase to be a positive experience. We will do our best to make things right if you are not satisfied.

non-furniture items We will accept returns and exchanges of non-furniture items if they are returned within 90 days of customer receipt, a valid proof of purchase is provided, and items are returned in good condition (unused and unwashed).

stock furniture, rugs and rug pads If you are not satisfied with your Stock furniture, rug or rug pad purchase, you must contact us within 7 days of delivery or pickup to arrange a return. The item must be returned within 30 days of delivery or pickup.The item will be inspected upon return, and a refund amount will be determined based on its condition. For furniture orders placed online, please call us at 888-780-5928. For orders placed through a store, please contact the store where the sale originated.

special order upholstery We require a 50% deposit for all Special Order upholstery. This deposit is nonrefundable after a 72-hour change/cancellation window. These items are made to your specifications and cannot be returned or exchanged.

more about returns and exchanges

Back to Top

how do i pay for my purchase?

We accept a variety of payments including PayPal, Masterpass, MasterCard, Visa, Visa Checkout, American Express, AmEx Express Checkout, Optima, NOVUS (Discover Network), and CB2 Gift/Shop Cards.

Back to Top

what are cookies and how do i enable them?

Cookies are pieces of information that are stored by your hard drive to remember aspects of your visits to a particular Web site. We use cookies to help us improve your shopping experience by tracking which areas of our site are most and least popular. We never use cookies to store confidential information like passwords or credit card information. Most Web browsers automatically accept cookies.

You will need cookies to be turned on when you are logging in to your account, your registry, or when you are attempting to complete a purchase.

Chrome 3.0 or higher Click the wrench icon at the top right of the browser.Select "Options" from the drop down menu that appears.Click on the "Under the Hood" tab.You will see an area entitled "Privacy". Scroll down to "Cookie settings" and select "Allow all cookies" from the drop down box.Click "OK" to close the menu.

Firefox 3.0 or higher: Click the "Tools" menu at the top of the browser.Select "Options" from the drop down menu that appears.Click on the "Privacy" tab.You will see an area entitled "Cookies". Click in the checkbox(small white square) next to "Accept cookies from sites". A check indicates that this option is selected.Click "OK" to close the menu.

Internet Explorer 7 or higher Click the "Tools" menu at the top of the browser.Select "Internet Options" from the drop down menu that appears.Click on the "Privacy" tab.Using the slider graphic, set it to "Medium". Click "OK" to close the menu.

Safari 3.1 or higher: Click on the "Safari" menu at the top of the screen.Select "Preferences" from the drop down menu that appears.Click on the "Security" tab.You will see an area entitled "Accept cookies". Click in the checkbox(small white circle) next to "Always". Click "OK" to close the menu.

Back to Top

how do I know if my items will be assembled?

You can check for a message about assembly in your cart or throughout checkout. Items with no message do not require assembly. Items with the message, “Assembled for delivery to Postal Code…” will be assembled by one of our In-Home Delivery specialists. Any other messages indicate customer assembly.

Back to Top

if i pick up my items in store, will they be assembled?

Unfortunately we are unable to provide assembly service for items purchased in store.

Back to Top

can i get my items assembled for an additional charge?

We do not currently offer assembly as an add-on. Most items are assembled as part of our In-Home Delivery service.

Back to Top

where can i find assembly instructions?

You can search among the assembly instructions for all of our products here.

Back to Top

can i return something that has been assembled in my home by crate and barrel or cb2?

Yes, you can return merchandise that was assembled in your home.

Back to Top

do i have to disassemble the product for the return?

You do not need to disassemble the product.

Back to Top

what do i do if i purchase an item requiring assembly that is missing parts?

Just call 888-780-5928. You will need the SKU/item number of the piece that needs replacement hardware.

Back to Top