Privacy Policy

Privacy Policy - Canada

By sharing the Privacy Policy for Crate and Barrel Canada, Inc. (collectively, "we," “our” or "us"), we hope to help you understand how information can create new opportunities for our customers, as well as to reassure you that we respect and honour customer requests to restrict and protect Personal Information.

We have adopted a series of Privacy Policies in order to address the specific privacy concerns of certain groupings of individuals.

This Privacy Policy applies to the Personal Information of all individuals (other than employees) who interact with us in Canada, including the Personal Information that we collect from or about you when you visit or use crateandbarrel.ca, cb2.ca or our mobile apps displaying this Privacy Policy (collectively, "Websites"), or when you call or come into our stores in Canada or call customer service from Canada. Where an individual seeks to be, is or was employed by us in Canada, their Personal Information is dealt with in our "Employee Privacy Policy - Canada".

It is our policy to comply with the privacy legislation within each jurisdiction in which we operate. Sometimes the privacy legislation and / or an individual's right to privacy are different from one jurisdiction to another. This Privacy Policy covers only those activities that are subject to the provisions of Canada's federal and provincial privacy laws, as applicable. For more information about our privacy practices in other jurisdictions, please see the privacy information on the website(s) for such jurisdictions (e.g. the United States).

If you are unsure of which Privacy Policy applies to you, please contact our Privacy Officer for more information.

Information We Collect

What is Personal Information?

"Personal Information" means any information about an identified individual or an individual whose identity may be inferred or determined from that information. Personal Information does not include business title or business contact information when used or disclosed for the purpose of business communications, or aggregated or anonymous data from which the identity of an individual cannot be determined. We retain the right to use aggregated and anonymous data in any way that we determine is appropriate.

What Personal Information do we collect?

We collect and maintain different types of Personal Information in respect of the individuals (such as our customers and vendors) with whom we interact. This includes:

  • contact and identification information, such as your name, address, telephone number and e-mail address;
  • product and service related information concerning the products and services that we provide to, or receive from, you; and
  • business relationship information, including information related to your agreements, preferences, advisors and decision-makers, feed-back and information requested by or provided to you.

When you make a purchase in one of our stores, on our Websites or otherwise, create an account, join our Gift Registry (in-store or via app), participate in a sweepstakes or contest or any other promotion, post a product review, answer one of our surveys, or interact with us in any way, you may choose to give us Personal Information. We may also collect information about your interactions with us, such as the items you have purchased or the contest or sweepstakes you have entered.

This allows us to provide you with our services, to process your transactions more efficiently and, ultimately, to give you a higher caliber of customer service. If you choose not to provide the requested information we may not be able to provide you with the services, or certain features of those services may not be functional.

When you apply for a job:

Our Website includes a Careers feature that allows you to submit an online job application, if you reside in the US or in Canada. When you submit an online application, you will be required to provide personal information, including but not limited to your name, contact information, job interests, educational and job history, and references. This information will be used by us to assess and process your application.

You will also be asked to provide equal opportunities information. This is not mandatory – if you don’t provide it, it won’t affect your application. We won’t make the information available to any staff outside our recruitment team, including hiring managers, in a way that can identify you. Any information you provide will be used to produce and monitor equal opportunities statistics.

The online application process is hosted and supported by a third-party service provider, iCIMS. iCIMS receives and stores the information you provide. iCIMS does not disclose the personal information it receives and maintains for us to anyone else. Click here to see the icims privacy policy.

If we decide to interview you, we may print your application and use it during the interview process. If you are hired, your application becomes part of your employee file. If you are not immediately hired, your printed application is kept for two years and then typically will be destroyed. We may ask you to provide additional information during the interview or hiring process. We may also use the information you provide to contact you about your application; for example, to ask you to agree to a background check or to send you an offer letter.

We do not share the information you provide in the online application to anyone outside of Crate and Barrel/CB2 and iCIMS, except as we believe is required by law.

Usage and Website Activity Information:

When you visit our websites, we or our third party service providers collect information about your use of the website: your Internet service provider's address, your location as determined by your Internet Protocol (IP) address, the name of the Website or advertisement directing you, your user agent, as well as your clicks and activity on our Websites. We use this information to understand how to make our Websites more available and user-friendly to our customers as well as to provide you with advertising that may be of interest to you. This is described in more detail here. To learn how you can opt out of such advertising click here. We do not serve interest-based advertising to users we identify as using our websites from EU IP addresses.

Google and Adobe Analytics:

We use tools called “Google Analytics” and “Adobe Analytics” to collect some information we listed above about your use of the services. We use the information we get from Google Analytics and Adobe Analytics to improve our Websites. In order to collect this information, Google Analytics and Adobe Analytics may set cookies on your browser or mobile device, or read cookies that are already there. Google Analytics and Adobe Analytics may also receive information about you from apps you have downloaded that partner with Google or Adobe, respectively.

Google’s ability to use and share information collected by Google Analytics about your visits to our Websites to other applications which partner with Google, is restricted by the Google Analytics Terms of Use and the Google Privacy Policy. Please review those and see http://www.google.com/policies/privacy/partners/ for information about how Google uses the information provided to Google Analytics and how you can control the information provided to Google. To prevent your data from being used by Google Analytics, you can download the Google Analytics opt-out browser add-on for Google Analytics which can be found here.

Adobe’s ability to use and share information collected by Adobe Analytics about your visits to our Websites to other applications which partner with Adobe, is restricted by the Adobe Analytics Terms of Use and the Adobe Privacy Policy. Please review those and see https://www.adobe.com/privacy/marketing-cloud.html for information about how Adobe uses the information provided to Adobe Analytics and how you can control the information provided to Adobe. To prevent your data from being used by Adobe Analytics, you can download the Adobe Analytics opt-out browser add-on for Adobe Analytics which can be found here which can be found here.

The Google Analytics and Adobe Analytics products we use collect only anonymized IP addresses for IP’s located in the European Union.

In-Store Information:

In some of our Canadian store locations, we may collect location analytics (for example, if you choose to use our Guest Wi-Fi). This data is used to improve store layout and enhance customer shopping experience in our stores. Certain device information, like device ID and location, is collected. Additional Personal Information is only collected if you consent to that collection.

We may use cameras in our stores to assist with safety, security and loss prevention. We also use cameras to track store traffic, though this use does not personally identify shoppers. This is not meant to suggest that you will in fact be monitored or be subject to surveillance. It is meant to bring to your attention that such monitoring may occur and may result in the collection of Personal Information from you.

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Social Media

We may engage with you on various social media platforms like Facebook, Twitter, Pinterest and Instagram. If you contact us on one of these platforms for customer service or otherwise, we may contact you via direct message. Those communications are governed by this Policy as well as the policy of the relevant social media platform. The information we receive will depend on the terms that govern your use of the social media platform(s) and any privacy settings you may have set.

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Cookies and Other Tracking Technologies

"Cookies" are small amounts of data that are stored on your computer. They find their way to your browser via a web server. Cookies flag information about your activity on our Websites. This information helps us improve our Websites and make them friendlier and easier to use and allows us to market to you more effectively. We never use cookies to save passwords, credit card numbers or other highly confidential information. However, we use them and other tracking technologies to provide enhanced online marketing based on your interests and preferences. To learn how you can manage your personal information choices please click here.

Web cookies are used in some email messages and on our Websites to help us measure the effectiveness of those emails and for other analytical purposes. To learn how you can manage your personal information choices click here click here.

We also contract with Service Providers to help us assess visitation to our Websites. To do this, we place small pixel tags and cookies on our Websites. While these do allow our Service Provider to track your visits, the data retrieved cannot be used for any reason without our authorization. Although our Service Provider logs the information about your visit, we control how that data may and may not be used. We may track this information across the different devices you use to access the Websites. To learn how you can manage your personal information choices click here.

We will place an "opt-out cookie" on your computer should you opt out of the Service Providers who use cookies. The "opt-out cookie" is browser specific and device specific and only lasts until cookies are cleared from your browser or device. If the cookie is removed or deleted, if you upgrade your browser or if you visit us from a different computer, you will need to return to this form to re-select your preferences. If you would like to opt out of accepting cookies altogether, you can generally set your browser to not accept cookies or to notify you when you are sent a cookie, giving you the chance to decide whether or not to accept it. However, certain features of our Websites or other services may not work if you delete or disable cookies. The opt-out cookie will not work for some cookies that are important to how our websites and mobile apps work ("essential cookies").

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How We Use Your Information

The Personal Information we collect is primarily used to provide you with our products and services, to process your transactions, to communicate with you, to offer better customer service and to improve communications.

When a purchased item is not immediately available, many of our customers appreciate receiving an email to update the status of their order. We also may need to contact customers by phone, postal mail or email if questions arise regarding their orders.

We also use Personal Information to send you information about products, services, and promotions that we think will be of interest to you if you have requested this information.

When you shop at our stores or order from our digital catalogs in Canada it is also an opportunity for you to provide us with information and feedback that helps us continue to bring new ideas, unique products and a creative approach to shopping for your home.

When you are supplying products and services to us, we may collect Personal Information to establish, maintain and manage our relationship with you, so that we may receive from you the products and services that have been requested, review such products and services, and work with you and so that you may understand our requirements for such products and services;

We also collect Personal Information to enable us to comply with applicable law or regulatory requirements, to protect us against error, fraud, theft and damage to our goods and property, and any other reasonable purpose to which you consent.

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Third-Party Service Providers

In order to serve you better, we may at times contract with other companies (“Service Providers”) to help us process information and provide other services to us. For instance, their assistance can help us fulfill customer orders, manage, store and enhance customer data, send marketing, run promotions, and provide other services. For your security, these companies are bound by our nondisclosure agreements or other contractual arrangements to provide privacy protection for your information. Some of our Service Providers are located outside of Canada, including in the United States and India.

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Advertising and Online Tracking

We contract with Service Providers to place our banner advertising on other websites. These Service Providers may collect information from us about your visits to our Websites and stores, and your interaction with our products and services. They also may use this information to tailor banner advertisements for goods and services. This information is collected through the use of a pixel tag (a small block of code on a webpage that allows the website to do things like read and place cookies), which is technology used by major websites. Personal Information may be shared with our Service Provider and its service providers, including, without limitation, your name, postal address and email address, as well as a record of any transactions you conduct on our Website or offline in order to deliver banner advertisements and other advertising tailored to your interests when you visit certain websites. We may track this information across the different devices you use to access the Websites. Our trusted Service Provider will not share any Personal Information with any other third parties, except as required to provide this service or as provided in this Policy.

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Opt-out of Advertising and Online Tracking

Several of our Service Providers who utilize these cookies and other tracking technologies on our Websites enable you to opt out of this type of advertising. To learn how you can manage your personal information choices click here Your Information Sharing Choices. Please also visit the Network Advertising Initiative (http://www.networkadvertising.org/managing/opt_out.asp) or the Digital Advertising Alliance ( http://www.aboutads.info/choices/ ) to learn more about the use of this information by our Service Provider or to choose limited use of this information by opting out of interest-based online advertising.

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It is important to us that we collect, use or disclose your Personal Information where we have your consent to do so. Depending on the sensitivity of the Personal Information, your consent may be implied, deemed (using an opt-out mechanism) or express. Express consent can be given orally, electronically or in writing. Implied consent is consent that can reasonably be inferred from your action or inaction. For example, when you enter into an agreement with us, we will assume your consent to the collection, use and disclosure of your Personal Information for purposes related to the performance of that agreement and for any other purposes identified to you at the relevant time.

Typically, we will seek your consent at the time that we collect your Personal Information. In certain circumstances, your consent may be obtained after collection but prior to our use or disclosure of your Personal Information. If we plan to use or disclose your Personal Information for a purpose not previously identified (either in this Privacy Policy or separately), we will endeavor to advise you of that purpose before such use or disclosure.

As we have described above, we may collect, use or disclose your Personal Information without your knowledge or consent where we are permitted or required to do so by applicable law or regulatory requirements.

You may change or withdraw your consent at any time, subject to legal or contractual obligations and reasonable notice, as described in this Privacy Policy or by contacting our Privacy Officer using the contact information set out below. All communications with respect to such withdrawal or variation of consent should be in writing and addressed to our Privacy Officer.

We assume that, unless you advise us otherwise, that you have consented to the collection, use and disclosure of your Personal Information as explained in this Privacy Policy.

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Information Sharing

We may share information with third parties as necessary to detect and prevent fraud and other unlawful activities. We review transactions internally on a regular basis to identify potential concerns, and we partner with select Service Providers to further enhance our ability to ensure that fraudulent orders and/or potentially damaging worms, viruses and other types of malware do not interfere with our ability to provide the best possible products, value and services to you and to our other valued customers.

Where Information Can Be Shared or Disclosed without Consent: There may be exceptional circumstances where the use and/or disclosure of Personal Information may be justified or permitted or where we are obliged to disclose information without your consent. Such circumstances may include:

  • Where required by law or by order or requirement of a court, administrative agency or governmental tribunal;
  • Where we believe, upon reasonable grounds, that it is necessary to protect the rights, privacy, safety or property of an identifiable person or group;
  • Where it is necessary to permit us to pursue available remedies or limit any damages that we may sustain; or
  • Where it is reasonable for the purposes of investigating a breach of an agreement, or actual or suspected illegal activity.

In addition, Personal Information may be disclosed or transferred to another party during the course of, or completion of, a change in ownership of, or the grant of a security interest in, all or a part of our business through, for example, an asset or share sale, or some other form of business combination, merger or joint venture, provided that such party is bound by appropriate agreements or obligations, and required to use or disclose your Personal Information in a manner consistent with the use and disclosure provisions of this Privacy Policy, unless you consent otherwise.

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Your Information Sharing Choices

We appreciate and respect that not all customers may wish to benefit from the opportunity to share information with other select companies. It is important to understand that with some companies or online partners, your information must be shared in order to receive their services.

For instance, when you order a large furniture item, we may send your name, address, email address and phone number to our shipping and in-home delivery vendors, allowing you to access their online delivery scheduling system. Our vendor does not share your Personal Information with third parties; it is used strictly to coordinate and complete your shipment and as described in this Privacy Policy.

Opting out of sharing your information for marketing purposes will not prevent your relevant information from being provided to shippers when you order products for delivery or from other sharing for non-marketing purposes. Similarly, this will not prevent us from sharing information as and to the extent it is combined or aggregated (in a non-personally identified manner) or otherwise analyzed by us or our Service Providers.

Your information may be shared among the Crate and Barrel brands for the purposes described in this Privacy Policy, including Crate and Barrel and CB2.

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Update Your Information

It is important that the information contained in our records is both accurate and current. If your Personal Information happens to change during the course of our relationship, please keep us informed of such changes.

Updating your contact information is quick and easy. Just contact us - include your previous and current full name, mailing address, email address and phone number or make changes directly through your account. Please understand updates may take some time to process.

In some circumstances we may not agree with your request to change your Personal Information and will instead append an alternative text to the record in question.

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Remove Your Name From Our Lists at Any Time

To delete your name from our electronic contact lists (email or text), please follow these simple opt-out instructions. You can also follow the opt out instructions included with many texts and emails sent by us. Please note that, to provide you with more control of your experience with us, opting out of one brand does not automatically opt you out of our other brands. For example, if you choose to opt out of electronic communications from Crate and Barrel, you will not be opted out of electronic communications from CB2; if you wish to opt out of either or both of those brands, you must visit each of their respective opt out pages and follow the opt out instructions.

When you make subsequent purchases at Crate and Barrel or CB2 you may provide contact information for customer service only, and request that your name not be forwarded to either mailing list. If you have already opted out, you do not need to opt out again; your information will not be used for purposes other than the customer service you have requested, unless you affirmatively ask to opt in again, in which case you will be opted in and will receive electronic communications from us until you again request to be opted out again.

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Access to Your Personal Information

You can ask to see your Personal Information. If you want to review, verify or correct your Personal Information, please contact us. Please note that any such communication must be in writing.

When requesting access to your Personal Information, please note that we may request specific information from you to enable us to confirm your identity and right to access, as well as to search for and provide you with the Personal Information that we hold about you. We may charge you a fee to access your Personal Information; however, we will advise you of any fee in advance. If you require assistance in preparing your request, please contact the office of our Privacy Officer.

Your right to access the Personal Information that we hold about you is not absolute. There are instances where applicable law or regulatory requirements allow or require us to refuse to provide some or all of the Personal Information that we hold about you. In addition, the Personal Information may have been destroyed, erased or made anonymous in accordance with our record retention obligations and practices.

In the event that we cannot provide you with access to your Personal Information, we will endeavor to inform you of the reasons why, subject to any legal or regulatory restrictions.

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Protecting Children's Privacy

We adhere to a strict privacy code regarding children and do not knowingly accept Personal Information from any child under the age of 16. If it is brought to our attention that we have inadvertently received Personal Information from a child under 16, we will promptly remove such Personal Information from our records. Please note that most of the user content that appears on our Website is stored and controlled by Service Providers; thus, complete and comprehensive removal of the content may not be possible.

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Be Careful When You Share Information with Others

Please be aware that whenever you share information on a publicly available area of our Websites, such as in a product review, that information may be accessed by others. In addition, please remember that when you share information in any other communications with third parties, that information may be passed along or made public by others. This means that anyone with access to such information can potentially use it for any purpose, including sending unsolicited communications.

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Links to Sites and Services

At times, we provide links our customers may be interested in, including links to social media sites such as, for example, Facebook, Twitter or Pinterest. We are not responsible for these websites, which have their own privacy policies and privacy practices to which you may be subject. When visiting our presence on social media or other tools, you will be subject to those websites’ privacy policies. If you visit our Websites through a link from another website, you may be subject to that website’s privacy policy as well. If you choose to explore these websites and services, we suggest that you carefully review their individual privacy policies. See our Terms of Use for further information about use of social media.

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Compliance With Laws and Law Enforcement

We cooperate with government and law-enforcement officials and private parties to enforce and comply with the law. We may disclose Personal Information and any other information about you to government or law-enforcement officials or private parties if, in our discretion, we believe it is necessary or appropriate in order to respond to legal requests (including court orders and subpoenas); to protect the safety, property or rights of us or of any third party; to prevent or stop any illegal, unethical or legally actionable activity; or to comply with the law.

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Information Security

We take your privacy seriously and take steps to protect your Personal Information against loss, misuse, alteration and unauthorized access. We use encryption technology whenever processing your payment information on our Websites. We further protect your Personal Information by restricting access to it to those employees and other representatives that require access to the information in order that we may provide our services.

The security of your Personal Information is important to us, please advise our Privacy Officer immediately of any incident involving the loss of or unauthorized access to or disclosure of Personal Information that is in our custody or control.

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About SSL Certificates

You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You are responsible for all activities that occur under your account or password. As a result, it is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a computer that others may have access to.

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Your Responsibilities

You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You are responsible for all activities that occur under your account or password. As a result, it is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a computer that others may have access to.

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A Privacy Promise

We support and adhere to the guidelines and practices adopted by the Association of National Advertisers (ANA) and the Digital Advertising Alliance Self-Regulatory Principles for Online Behavioral Advertising. In doing so, we agree to comply with a customer's requests to not share their information with other companies or to contact them for marketing purposes by postal mail, telephone, email or through online behavioral advertising.

If at any time, as a customer, you believe we are not committed to its Privacy Policy, please contact us. You may also contact the Association of National Advertisers at ethics@ANA.NET.

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Processing in the United States and India

Please be aware that your Personal Information and communications may be transferred to and maintained on servers or databases located outside your state, province or country. Please be advised that we process and store all information in the United States and India. The laws in the United States and India may not be as protective of your privacy as those in your location. Your Personal Information may also be subject to access by and disclosure to law enforcement agencies under the applicable laws in the United States and India.

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Privacy Policy Updates

Efforts to bring new services, ideas and partners to benefit our customers may make it necessary to amend our Privacy Policy. If this occurs, we will post the new policy on our Websites or by other means. Once posted, the new policy will go into effect immediately, replacing any previously stated policy. Your continued use of our Websites or services constitutes your consent to the revised Privacy Policy.

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Privacy Officer

We have appointed a Privacy Officer to oversee compliance with this Privacy Policy. The contact information for our Privacy Officer is as follows:

Phone:
888-780-5873 Canadian Crate and Barrel; 888-780-5928 Canadian CB2

Email:
privacy@crateandbarrel.com

Address:
Privacy Officer, Crate and Barrel Canada Inc., 6060 Burnside Dr., Mississauga, ON L5T 2T5

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Resolving your Privacy Concerns

In the event of questions about: (i) access to or correction of your Personal Information; (ii) our collection, use, management or disclosure of Personal Information; or (iii) this Policy; please contact our Privacy Officer. We will investigate all complaints and if a complaint is justified, we will take all reasonable steps to resolve the issue.

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Interpretation of this Privacy Policy

Any interpretation associated with this Privacy Policy will be made by our Privacy Officer. This Privacy Policy includes examples but is not intended to be restricted in its application to such examples, therefore where the word 'including' is used, it shall mean 'including without limitation.

This Privacy Policy does not create or confer upon any individual any rights, or impose upon Company any obligations outside of, or in addition to, any rights or obligations imposed by Canada's federal and provincial privacy laws, as applicable. Should there be, in a specific case, any inconsistency between this Privacy Policy and Canada's federal and provincial privacy laws, as applicable, this Privacy Policy shall be interpreted, in respect of that case, to give effect to, and comply with, such privacy laws..

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Last Updated, August 6, 2019